HOA INFORMATION

HOA Office

Providence HOA is proud to partner with GrandManors/RealManage Elevated Onsite to manage the daily affairs of our community. Here is how to contact the onsite staff or the corporate office:

Office Address:
809 Oakcrest Drive
Providence Village, TX 76227

Office Phone:
(940) 440-2200

Office Email:
PHOATX@Ciramail.com

Office Hours:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: Closed

Providence Onsite Staff

Providence is proudly managed by RealManage Elevated Onsite.

Richard rebollo jr.
General manager

Richard brings years of experience managing luxury high-rise condominiums and HOA communities. He is passionate about creating safe, welcoming spaces where neighbors feel at home. Richard is known for his approachable style, clear communication, and commitment to keeping things running smoothly behind the scenes.

For all HOA questions, please email Richard or call (940) 440-2200.

 

MELISSA WELLS LASSEN
Assistant general manager

With 2 years of experience in Homeowners Associations and 18 years in multifamily management, Melissa brings a wealth of knowledge and expertise to our community. Her passion for community engagement and dedication to service will undoubtedly make a positive impact at Providence.

For all HOA questions, please email Melissa or call (940) 440-2200.

 

rielly bailey
Lifestyle manager

Rielly brings over 6 years of luxury event planning and design experience. She looks forward to creating intentional experiences that promote connection, wellness, and enjoyment within our community. Rielly is passionate about organizing events and activities designed to bring communities together and enhance our lifestyle.

For lifestyle questions, please email Rielly or call (940) 440-2200.

 

shannon chancelor
facilities manager

Shannon brings 20 years of hands-on experience in property and facility management. Known for a proactive approach and dedication to excellence, Shannon is passionate about creating safe, comfortable, and well-maintained spaces for all residents to enjoy.

For maintenance questions, please email Shannon or call (940) 440-2200.

 

MATT WALTER
compliance inspector

Matt brings years of experience in HOA compliance, as well as his experience as a US Army Veteran. He looks forward to meeting residents in the community and helping enforce the community’s rules to increase curb appeal. His goal is to enhance the overall appearance and upkeep of our community.

For compliance questions, please email Matt or call (940) 440-2200.

 

Lauren sanford
front desk receptionIST

Lauren brings several years of customer service experience and a passion for creating warm, welcoming first impressions. Her background in client-facing roles has equipped her with the skills to ensure everyone who walks through our doors feels taken care of and supported.

For general HOA questions and access cards, please email Lauren or call (940) 440-2200.

Board of Directors

Board Meetings
Date: Last Tuesday of each month
Time: 6:30 PM
Location: Main Clubhouse - 809 Oakcrest Drive, Providence Village, TX 76227

CONTACT THE BOARD

  • Jennifer Dautrich

  • Rhonda Bradford

  • Jason Lucas

  • Lamont Toney

  • Stephen Benton

Resident Portal

Welcome to the CiraNet Owner / Resident Portal powered by CiraConnect. The Owner / Resident Portal is an online resource available to members, owners, and residents of your community.

First time logging in? You’ll need your Association ID, Account Number, and Check ID. This information is listed on your welcome letter, mailed to all existing homeowners in July 2025. Click here to see a sample welcome letter. You can email us to request a copy to be emailed to you.

Click here to access the CiraNet Resident Portal User Guide.

Unable to access your account or need assistance? Please contact us at Service@CiraMail.com or call 855-947-2636.

RESIDENT PORTAL LOGIN

Assessments

All homeowners in the Providence HOA are required to pay their share of the association’s expenses, as determined by the annual budget. Your 2025 dues (or assessments) are $871.20, payable in two semi-annual installments of $435.60 each. Semi-annual installments are due every April 1st and October 1st.

As of August 1, 2025, GrandManors/RealManage Elevated Onsite is the new management partner for Providence HOA. You can make your payments through one of the convenient methods provided by RealManage:

  1. Make a one-time payment on the RealManage Quick Payment Page, no need to log into your account!

  2. Set up automatic payments to draft from your bank account of choice, or use a credit or debit card on the RealManage CiraNet Resident Portal. You will need your personalized account information that was listed on your welcome letter. If you don’t have your welcome letter, please email us to request another copy. Not sure what your welcome letter looks like? Click here for a sample.

  3. Use your bank’s bill-pay service to make a payment and use the address at the bottom of this page for the remittance address. In the memo section of your bank’s bill-pay website page, please reference your property address and account number.

  4. Mail a payment to the RealManage lockbox to the remittance address below. Please ensure your check has your property address and account number included.

  5. Deliver your payment to the onsite office at 809 Oakcrest Dr., Providence Village, TX 76227 during regular business hours. Please ensure your check has your property address and account number included.

    Please Note - If you set up your payments with prior management through ClickPay to be deducted monthly from your checking account to build up a credit equal to the semi-annual assessment payment, please note that RealManage does not offer that payment scheduling. Instead, use your bank’s BillPay service to set up monthly payments.

    REMITTANCE ADDRESS:

    Providence HOA | C/O REALMANAGE

    2633 McKinney Ave #130-502| Dallas, TX 75204-2581